Frequently Asked Questions

Everything you need to know about your All-Star Sports gear.

How long does shipping take for sports equipment?

Standard shipping typically takes 3-5 business days. For oversized items like basketball hoops or treadmills, delivery may take 7-10 business days via our specialized freight partners.

What is your return policy on used athletic footwear?

We offer a 30-day play-test guarantee. If your shoes aren't performing as expected, you can return them in any condition for a full refund or exchange.

Are your jerseys and fan gear officially licensed?

Yes, all professional league merchandise, including NBA, NFL, and MLB jerseys, is 100% officially licensed and sourced directly from authorized manufacturers.

Do you offer bulk discounts for school teams or local clubs?

Absolutely! We provide tiered pricing for team orders of 15 items or more. Please contact our Team Sales department for a custom quote and uniform mockups.

How can I track my order?

Once your gear leaves our warehouse, you will receive an email with a tracking number and a link to our real-time tracking portal.

Is there a warranty on high-performance equipment?

Most of our equipment comes with a 1-year manufacturer warranty. We also offer extended protection plans for electronics like fitness trackers and GPS watches.